Marriott Director of Event Management in Dubai, United Arab Emirates
Posting Date Feb 08, 2018
Job Number 18000E6N
Job Category Event Management
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
Functions as the strategic business leader of Event Management, including the departments of Event Planning and Group Housing. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.
SCOPE OF THE JOB
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 16-20
Titles of Direct Reports – Event Planning Manager, Event Planning Executive, Event Planning Coordinator, Event Billing Executive, Event Billing Coordinator, Group Housing Manager, Group Housing Executive, Group Housing Coordinator
More than 5 years of Events Operations or Planning Experience at Conference Hotel or Resort
More than 5 years of Experience Managing OthersSkills and Knowledge
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Operating Procedures - Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Mathematics - Using mathematics to solve problems.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education or Certification
High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
The following are specific responsibilities and contributions critical to the successful performance of the position:
Develops an Event Planning strategy that is aligned with the brand’s business strategy and leads its execution.
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
Ensures integration of departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Researches and analyzes new products, pricing and services of competition.
Introduces ideas to leadership team to enable property to remain competitive.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Ensures the hotel is apprised of all groups that will impact hotel operations.
Works directly with major groups when high profile and financial impact will be significant (limited instances).
Oversees Event Operations including Banquets, Event Services and Event Technology.
Oversees event planning team (BEO/Resume writers).
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Works with culinary team to ensure compliance with food handling and sanitation standards.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.