Marriott Guest Services Agent in Abu Dhabi, United Arab Emirates
Posting Date Feb 14, 2018
Job Number 18000G7J
Job Category Rooms and Guest Services Operations
Location The St. Regis Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
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The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Opened on the 15th of August 2013 and with an unparalleled address at the heart of the spectacular Abu Dhabi Corniche, The St. Regis Abu Dhabi provides easy access to everything that this incredible city has to offer. In the heart of the business and cultural districts the hotel is a short distance from the magnificent Abu Dhabi Mosque, the city's many shopping malls, golf courses, museums and major attractions, including the incredible Formula One Grand Prix circuit and Ferrari World on Yas Island. The hotel comprises 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, the one of a kind Bridge suite between the two Nation Towers is quite simply breathtaking. Each room and suite are serviced by the celebrated St Regis Butlers who will provide ever-present yet unobtrusive attention to detail, while attending to each request with discreet precision.
Among the hotels vast array of amenities are outstanding food and beverage venues including our signature day to night restaurant, Terrace on The Corniche, with the finest flavors from the region and our warm Villa Toscana, true tastes of central Italy. The Nation Riviera Beach Club attached to the hotel and accessible via a tunnel under the Corniche offers guests a magnificent stretch of private beach and outstanding leisure facilities.
To be an ambassador of the Front Office and the hotel, in and outside the work place
To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
To properly use the supplies, equipment and to ask for requisitions accordingly
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
To call the duty manager, AFOM or FOM for advice in serious cases or if an approval is required
To ensure a proper use of the telephone etiquette as per St. Regis standards
To always keep the working area clean and well maintained
To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly
To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
To share daily activity highlights with the manager including internal and external guest opportunities
To be aware of and to report all guest comments or complaints
To be aware of all VIPs visiting or staying in the hotel
To maintain an accurate Guest History
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager
To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time
To properly follow all CID and local government requirements concerning hotel guests and files
To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
To do a proper cashier closer and to ensure a complete handover between the shifts
To be aware of forged currency and travellers checks and to respect all the financial and audit procedures
To check the departure lists and to ensure check out times are respected
To monitor room status and discrepancies
To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups
To strictly respect the room keys and section keys handover procedures
To daily follow the checklists
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.