Navis / Xvela Director Professional Services EMEA in United Arab Emirates

Navis is seeking a Director Professional Services for the Middle East and Africa (ME&A) who will play a crucial role in growing our services business in EMEA with a focus on our ME&A customers. This role will have h a sales, delivery and people responsibility. The successful candidate will be an energetic, hands on leader with proven experience in leading high performing consulting services teams in the rollout of complex software implementations. As a leader within the PS EMEA team you will be expected to play an active role in development and roll-out of new services. To be selected you must be able to clearly articulate what differentiates you from your peers and why this leads to exceptional results. You must be willing to travel though the region with occasional trips to the Rotterdam and the US.

Location: Dubai

Travel: Approximately 50%

  • Managing approximately 15 Professional Services Staff located in the Dubai office.

  • Hiring, retaining and motivating the best and brightest employees in order to further grow a high performing team.

  • Selling high quality services deals that will lead to customer satisfaction / success.

  • Developing and maintaining strong relationships with senior operations and IT personnel of key customers and partners.

  • Managing a portfolio of software implementation and upgrade projects on schedule, within budget and with high customer satisfaction.

  • Refining and developing methodologies, tools and programs around implementations, upgrades and other services.

  • Assisting in managing the Professional Services KPI’s including Services Revenue, Services Sales, Staff Utilization and Profit Margin.

  • Assisting in developing and implementing strategies and actions that lead to growth of the Professional Services team in EMEA.

  • Refining, developing and monitoring metrics to assess the success of the PS project teams as well as individuals.

  • Maintaining a Professional Services automation tool to efficiently manage the business.

  • Creating high quality Project quotations and supporting the License Sales team in the sales process

  • Partnering with Engineering and Product Management on Professional Services involvement in testing and beta programs.

  • Partnering with Human Resources to understand and comply with employment standards and cultural norms in various countries.

  • Proven ability to build and lead high performing teams;

  • Proven ability to manage Professional Services organizations in the enterprise software industry;

  • 5+ years in successfully managing highly complex custom software development projects;

  • Experience in managing organizations that implement and upgrade enterprise applications is required;

  • Knowledge of port and / or container terminal information technology;

  • Must have the right to live and work in Dubai.

Skills and Abilities

  • Excellent leadership and management skills;

  • Self-starter, energetic, multi-tasker, team player;

  • Ability to rapidly establish rapport and develop effective business relationships;

  • Ability to work in fast paced environment and meet tight deadlines;

  • Flexibility in working outside office hours as a result of being part of a global company;

  • Excellent project/time management skills;

  • Exceptional oral and written communication and presentation skills;

  • Exceptional interpersonal and organizational skills;

Requisition Number: 2017-2115

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