Moet-Hennessey Department Manager Dubai Mall in United Arab Emirates

Department Manager Dubai Mall

  • Company: Fendi Emirates

  • Location: United Arab Emirates

  • Business group: Fashion & Leather Goods

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 5 years

  • Reference No.: FEND00389

  • Date of publication: 2017.02.09


Job Objective

The Department Manager works close to the Store Director in order to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

Main Responsibilities

Category Sales Management and Business Development> Monitor and achieve category department performance with relevant KPIs.> Analyze the category business, propose and implement action plans to improve results> Set category performance target for the team and individual with the Store Manager> Client Management> Manage customer service quality, to meet customer expectations by offering excellent customer service standards> Implement appropriate CRM tools and develop loyal customer of particular product category> Act as brand category ambassador to educate VIP clientele/new customers> Staff Management by Category Department> Lead a sales team by example on the sales floor> Discuss individual performance every month and coach associate everyday> Motivate the team so that they perform at their highest level to meet their individual and store objectives> Conduct category training to the team> Inventory Management by Category Department> Ensure that merchandise is properly managed, displayed, stored and maintained by team> Maintain inventory accuracy and shrink rates within company standards> Maintain Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn.


3-5- years experience in a Supervisor role in Fashion/Luxury Sales> Bachelor's Degree or equivalent is preferred> English - advanced knowledge> Manages his/ her image standards on a high level> Strong selling and communication skills are necessary> Administration and financial skills> Excellent relationships skills, self-reliant, friendly and patient> Confidence, organization, professionalism> Strong customer service skills> Computer skills and Retail management system knowledge> Goal oriented approach, multitasking> Strong knowledge and/or interest for fashion/luxury industry