Marriott Villa butler in United Arab Emirates, United Arab Emirates


Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.


Job Summary

Professional Knowledge

Help and assist all the guests in a friendly and educated manner.

Show amazing skills in anticipating guest s needs and unrivaled attention to details.

Build a thorough rapport with guests and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.

Ensure that Bulgari Brand Standards and Signature Services are followed.

Ensures all expected arrival Villas are checked and in order according to Bulgari standards and guest s preferences.

Promote and cross sell all outlets within the resort.

Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times.

Have working knowledge of the hotel operating system (OPERA) and point of sale (Micros).

Have full understanding & knowledge of all villa services, amenities, functions & systems.

Operational Skills

Collect pre-arrival details and prepare the Villa for guest arrival with preferences and set up.

Greet the guest in the Villa, Offer rooming and registration process (In room check-in), Cashiering and takes care of beverage service.

Be fully responsible for the pantry in every villa by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards.

Ensure a full & complete shift handover and maintain a high level of communication & feedback within the department.

Co-ordinate & liaise at all times with the butler Supervisor and villa Manager.

Refresh the Villa & assist with turndowns and ensure the villas are maintained & serviced as required.

Coordinate laundry and pressing collection and delivery and provide a full shoeshine service.

Unpack/ pack guest luggage as requested.

Deliver and place the evening amenities or gifts and newspapers & magazines.

Coordinate with room service and kitchen team with regards to any food requirements and assist in service.

Maintain full control of the bar replenishment and provide beverage service.

Carry out Bulgari Signature services and small personalized touches to ensure guests are blown away.

Collect pre-departure details from the guest and facilitates final departure (billing, payment, packing and farewell).

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Rooms and Guest Services Operations

Organization: Bulgari Hotels & Resorts

Location: ARE-United Arab Emirates

Requisition ID: 17000TH1