Marriott Training Manager in United Arab Emirates, United Arab Emirates

Description:

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Qualifications

-{PS..0}->JOB SUMMARY

Helps drive company values andphilosophy and ensures all training and development activities arestrategically linked to the organization s mission and vision. The positionworks with the Executive Committee and property leadership team to identify andaddress employee and organizational development needs. The position isresponsible for ensuring effective training is in place to enable theachievement of desired business results. Training programs focus on a varietyof topics, including product knowledge, company philosophy, customer serviceand leadership skills. Conducts needs assessments, designs and developstraining programs and facilitates the delivery of both custom and corporatetraining programs. Measures the effectiveness of training to ensure a return oninvestment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accrediteduniversity in Human Resources, Hotel and Restaurant Management, Hospitality,Business Administration, or related major; 2 years experience in the humanresources or related professional area; certified trainer.

OR

4-year bachelor's degree in HumanResources, Hotel and Restaurant Management, Hospitality, BusinessAdministration, or related major; certified trainer; no work experiencerequired.

CORE WORK ACTIVITIES

Managing and Administering EmployeeTraining

Coordinates property compliancetraining programs such as CPR, PAR, Business We Do, Harassment, Fire Safety,Food Handling, OSHA, etc.

Ensures participants receive theappropriate property and company orientation, understand program materials andbuild relationships with property leadership team.

Promotes and informs employeesabout all training programs.

Uses effective training methods toensure employees have a good understanding of guest satisfaction and candemonstrate guest satisfaction skills.

Administers and delivers coretraining initiatives in compliance with corporate training and developmentstandards. Core training initiatives include Orientation, Leadership Skills,Trainer Certification, Diversity Training, and Management Development Program.

Makes any necessary adjustments totraining methodology and/or re-trains as appropriate.

Ensures adult learning principlesare incorporated into training programs.

Develops, implements and maintainsa management orientation program to introduce new managers to the expectedleadership behaviors and management skills (e.g., financial management, humanresources skills).

Managing Employee Developmentprograms

Provides additional training toparticipants to increase skills (e.g., HR skills).

Helps employees identify specificbehaviors that will contribute to service excellence.

Oversees the ManagementDevelopment Program.

Coaches managers to enhance ownperformance and to improve the performance of employees.

Develops specific training toimprove service performance.

Works with leadership team todetermine development needs of managers.

Designs, develops and delivers asupervisory development program to build effective supervisory skills.

Drives brand values and philosophyin all training and development activities.

Developing Training Program Plans

Develops and maintains an annualor quarterly training calendar.

Partners with operational leadersto assess if employees demonstrate effective technical and leadership skills.

Develops implements and maintainsa property orientation program for employees to introduce the company and theculture.

Selects, trains and develops aninternal training cadre to support delivery of technical skills trainingprograms.

Evaluating Training ProgramEffectiveness

Aligns current training anddevelopment programs to effectively impact key business indicators.

Ensures all training anddevelopment activities (department specific and general property training) arestrategically linked to the organization s mission and vision.

Measures transfer of learning fromtraining courses to the operation.

Tracks key business indicators(employee and guest satisfaction, retention and financial results) to determinethe effectiveness of current training and development programs.

Displays leadership in guesthospitality, exemplifies excellent customer service and creates a positiveatmosphere for guest relations.

Marriott International is an equalopportunity employer committed to hiring a diverse workforce and sustaining aninclusive culture. Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected under federal, state orlocal laws.

-{PS..1}->-{PS..2}->-{PS..3}->Job: Human Resources

Organization: Edition Hotels

Location: ARE-United Arab Emirates

Requisition ID: 17000BEK