Marriott Reservations Agent in United Arab Emirates, United Arab Emirates

Description:

At Aloft Hotels we re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We re looking for innovative self-expressers who aren t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

We are thrilled to welcome you to the Aloft and Element Me aisam, situated in the heart of Dubai Production Zone. Located in proximity to Dubai Sports City and the acclaimed Jumeirah Golf Estate, both hotels will provide two incredibly unique hotel experiences.

The Aloft and Element Me aisam, Dubai will offer travelers two distinct lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will offer a tech-forward, vibrant experience and a modern style that is different by design, while the first Element in the Middle East region will appeal to those wishing to be a bit more zen, balancing between life and work with a focus on wellness on the road.

We have cool shoes to fill!

And to fill them we are looking for talented people with a passion for hospitality. This exciting role of Reservations Agent will be responsible for incoming bedroom reservations whilst achieving room revenues. You must have a good understanding of Opera and a passion to sell!

The exciting part of working at Aloft and Element Me aisam is that you have the opportunity to become Super-Skilled by training in another operational department after 6 months. Once your training period is complete and you have become a super-skilled associate you will receive a financial reward and recognition. This is a great opportunity for people who want to learn as much as they can about hospitality in a short period of time from the best people in our industry!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Qualifications

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Reservations

Organization: Aloft Hotels

Location: ARE-United Arab Emirates

Requisition ID: 170021C2