Marriott Navigator Team Leader in United Arab Emirates, United Arab Emirates
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn t find in a travel guide. If this sounds like you, you re in the right place. You ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That s why we re not just looking for anyone. We re looking for someone like you.
Renaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike.The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course they are relationship builders, continually nurturing and expanding their networks.
Renaissance guests are not looking for the typical tourist attractions; they are looking to experience the town as a local. So we are looking for an individual that is extremely passionate about the locale someone who takes pride in their expertise, their community relationships, and their up-to-date knowledge of trends in food, wine, art, culture, and events.The Navigator will use knowledge and expertise to build, maintain, and update a catalog of local offerings from restaurants and bars, to shops and museum exhibits, and everything in between.He or she will not only be responsible for delivering this information to guests, but also for educating other ambassadors so they can deliver this information to our discoverer guests as well.
Respond to guest requests for special arrangements or services (e.g.; transportation, reservations etc.) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services and hours of operation, and local areas of interest and activities. Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of property information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individual with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by supervisors. Stay up to date with the happenings in town and brief the FO team accordingly.
The Navigator Team Leader should reflect the Renaissance brand image and philosophy, inspiring Navigators to discover hidden gems and to provoke discovery to our guests. Is expected that the Team Leader will spread the concept of Navigator within the hotel, making Renaissance Downtown Dubai an example/role model of #LiveLifetoDiscover.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Rooms and Guest Services Operations
Organization: Renaissance Hotels
Location: ARE-United Arab Emirates
Requisition ID: 170018N3