Marriott Housekeeping Special Projects in United Arab Emirates, United Arab Emirates

Description:

Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world s most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Qualifications

JOB SUMMARY

Perform scheduled Special Project/General Cleaning tasks for rooms and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets, dusting and ensuring that all necessary hardware and appliances are present in the room and in working order.

Clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports - 0
  • Titles of Direct Reports N/A

CANDIDATE PROFILE

Experience:

  • Having an experience in similar position for at least 12 months with a great interpersonal skills and good level of physical fitness.Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a teamEducation or Certification
  • Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

  1. Reports to Housekeeping office with uniform and clock in.
  2. Collects the floor or Public area master key from the Loss prevention office, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.
  3. Inform the HK Office Coordinator/Supervisor about any lost and found items ( follow the LSOP in place)
  4. Report any breakage and lost items to your Supervisor/Office coordinator
  5. Report any associate and guest complaints to your supervisor or manager.
  6. Once the cleaning assignments are done, to be proceeded to the Housekeeping office and to be signed off from the shift.

  7. General Cleaning tasks

  8. Perform scheduled general cleaning of all surfaces in guest rooms as required, including inspecting/flipping mattresses, box springs, vacuuming behind and underneath furniture, dusting, cleaning bathrooms, ensuring that all hardware and appliances are present in the room and in working order, cleaning light fixtures, and inspecting grout and caulking.

  • Clean front and back of entry door, door frame, and threshold
  • Clean welcome light
  • Clean closet, door, and mirror
  • Clean all bathroom surfaces and shower curtain
  • Clean all furniture
  • Vacuum under furniture, carpet edges and drapes.
  • Clean inside of window(s). Clean outside, if applicable. Clean window sills and frames.
  • Clean drapes / curtains and sheers (as needed)
  • Clean all air vents
  • Dust entire room and ceiling, remove cobwebs
  • Clean all walls, wall coverings, artwork, mirrors, baseboards
  • Clean all bedding (pads, blankets, bedspreads, throws (scarf), pillows, shams, pillow protectors, bedskirt)
  • Perform a thorough inspection of the mattress, box spring, bed frame and headboard
  • Flip and rotate mattresses as per manufacturer's instructions
  • Clean the balcony
  • Clean light fixtures in guest-room and bathrooms
  1. Responsibilities while cleaning Guest Rooms:
  • No excessive noise to be made in the guest room areas, as it may disturb a guest. This has to be applied any time during the day or night while on the floor.
  • Priority to the checkouts / arrivals to be given when scheduled for the preparation of the rooms. The only exception to prioritize the occupied rooms is based on guest request.
  • Check for DND s before entering an occupied room. Inform your Supervisor/Office coordinator of any room discrepancies, extra departures, and extended stays (The Supervisor/Office coordinator will also inform you if there is changes).
  • Enter guest rooms following procedures for gaining access, such as knocking three times, saying Housekeeping, and ensuring vacancy before entering.
  • Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
  • Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
  • Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
  • Remove trash, dirty linen, and room service items from room and balcony/patio.
  • Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).
  • Straighten desk items, e.g. newspapers or magazines, furniture, and appliances and restore to original positions.
  • Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
  • Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
  • Special cleaning of the day to be performed.
  • To report any faulty electronics, lights, plumbing, telephone etc. via Guestware/IVR to the maintenance department / Housekeeping Supervisor as well to be filled in the respective room checklists.
  • Change the room status as appropriate, e.g. occupied clean, vacant pick up etc.
  • When the section is completed, the carts & HK pantry to be arranged
  • To provide a Turn down (Nightly Refresh) service as per the JW Marriott Marquis standard.
  1. Responsibilities while cleaning Public Areas:
  • Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
  • Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
  • Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
  • Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
  • Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
  • Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
  • Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
  • Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures.
  • Complete routine cleaning activities within the area of responsibility within the specified timeframe and in accordance with the laid down procedures
  • Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift.
  • Ensure that maintain all cleaning tools etc. in good condition. Returning them to their original stores to avoid any delay for the next shift.
  • Inform the supervisor of any additional maintenance, cleaning or repairs that have to be conducted.
  • Report the items or valuables found on the property in order to help maintain the reputation of the property.

Job: Housekeeping & Laundry

Organization: Marriott Hotels Resorts /JW Marriott

Location: ARE-United Arab Emirates

Requisition ID: 170010VQ