Marriott Assistant Director of Corporate Sales in United Arab Emirates, United Arab Emirates
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
The role of the Assistant Director-Corporate Sales is tosupport the GSO andCluster Sales Team's visionand mission through specific activities designed to enhance Marriott's competitive advantage within the GSO intermediary accountportfolio which encompasses traditional travel management companies,businesssolutions companies,e-Channel partners and Corporate Clients.
Therole will have a direct reportingrelationship to the Director of Sales and will maintain high performance levelsby performing activities designed to enhancethe day-to-daybusiness flow between Marriott International and its GSO intermediary clients,this positioninitiates plans and/or activities relative to creating both unique and repeatable solutions/experiences and services which the hotel can support
Therole will also work closelywith the Business Development Executive who willreport directly into them do develop new business opportunities and activate current RFP accounts globally.
JOB FAMILY CORE WORK ACTIVITIES
Create and Maintain Relationships with Clients - Reach out to clientstohelp manage the business process, set and meet client expectations and deliver according to the budget.
Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwisechange their minds or actions.
ProactiveSelling - Taking action to go out and get clients and close sales.
Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues,products, systems,and processes.
Organizing,Planning,and Prioritizing Work- Developing specific goals and plans to prioritize,organize, and accomplish your work.
Establishing and Maintaining InterpersonalRelationships -Developing constructive and cooperative working relationships with others, and maintaining them overtime.
Supporting Marriott's Service and Relationship Strategy - Planning andcontracting the customer's pro gram/event, managing the success of the program/event and measuring service effectiveness.
Making Decisions andSolving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating Information Timely - Informing and/orupdating the executives,the peers and the subordinates on relevant information in a timely manner.
Communicating with Supervisors,Peers,or Subordinates - Providing information to supervisors,co-workers,and subordinates by telephone,in written form, e-mail,or in person.
Improving Service-Improving service by communicating and assisting individuals to understandguest needs,providing guidance,feedback,and individual coachingwhen needed.
Thinking Creatively- Developing, designing,or creating new applications,ideas,relationships, systems,or products, including artistic contributions.
Communicating with Persons Outside Organization- Communicating with people outside the organization,representing the organization to customers,the public,government,and other externalsources. This information can be exchangedin person,in writing, or by telephoneor email.
JOB SPECIFIC TASKS
Works collaboratively with off - property sales channels (e.g., Event Bo eki ng Center, Market Sales, StrategicAccounts) to ensuresales efforts are coordinated, complementary and not duplicative.
Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Partners with group/catering counterpart toeffectively manage the business opportunity.
Responds to incoming group/catering opportunities for the hotel that are outsideparameters of the Event B coking Center.
Understandsthe overallmarket- competitors' strengths and weaknesses, economic trends,supply and demand etc.andknows how to sell againstthem.
Closes the best opportunities for each property based on market conditions and individual property needs.
Uses negotiating skills and creative selling abilitiesto close on business and negotiate contracts.
Utilizes MarrWeb for resources and information (e.g., Training Energizers, etc.).
Leverages availableeTools (e.g., eRoomingLists,eP roposals, Passkey,etc.).
Builds and strengthens relationships with existing and new customers toenable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Uses sales resources and administrative/support staff.
Conducts site inspections.
Creates contracts asrequired.
Supports brand's Serviceand Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excel! ent customer servicein order to grow share of the account.
Executes brand'sCustomer Service Standards and hotel's BrandStandards.
Executes and supports Marriott's CustomerService Standards and hotel'sBrand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participatesinand practices daily service basicsof the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics ofthe Day, ResidenceInn Daily Huddle,or TownePiace Suites Morning Meeting).
Executes exemplarycustomer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction beforeand during their program/event.
Serves the customer by understanding their needs and recommending the appropriate featuresand services that best meet their needs and exceed their expectations, while building a relationship and loyaltyto Marriott.
Gains understanding of the hotel's primarytarget customer and service expectations; serves the customer by understanding their business, business issues and concerns,to offer better business solutionboth prior to, and during the program/event.
Performs other dutiesas assigned to meet businessneeds.
Job: Sales and Marketing
Organization: Marriott Hotels Resorts /JW Marriott
Location: ARE-United Arab Emirates
Requisition ID: 17001KY8