Wyndham Worldwide Reservations Agent-Ramada Hotel and Suites Sharjah in Sharjah, United Arab Emirates

Reservations Agent-Ramada Hotel and Suites Sharjah

Description

Reservation Agent - Ramada Hotel and Suites Sharjah, United Arab Emirates

At Ramada Hotel and Suites Sharjah we are committed to creating caring experience - every person, every time. Our Associates have the opportunity to explore both personal & professional development opportunities throughout their careers.

Our Company

Wyndham Hotel Group is the world's largest hotel company based on number of hotels. As both a leading hotel brand franchisor & hotel management services provider, the company's global portfolio consists of nearly 8,000 properties & approximately 679,100 rooms in 73 countries.

Our Brand

Ramada Hotel and Suites Sharjah, United Arab Emirates

Ramada Hotel and Suites Sharjah, The hotel sets a new level of contemporary luxury, style, design, and cuisine for business & leisure travellers, situated amid Sharjah's exclusive areas & rich cultural attractions. It provides an ideal accommodation solution for long-term business travellers & families with its state-of-the-art technology & facilities. The hotel is ideally located in Sharjah opposite the large Sahara shopping centre. Its location offers easy access to Dubai, Sharjah City Center, public beach, Sharjah Lagoon & Corniche. Proximity to Sharjah Expo Center makes the hotel ideal for business travellers. Sharjah Airport is 15 km away, while Dubai Airport is 17 km away from the hotel.

Job Description

This position is responsible for creating an outstanding first impression. It is important to provide positive image of Ramada Hotel and Suites Sharjah from the start by greeting the guest over the phone and provide them with an overview of the facility as well as a comprehensive description of the room types that will fit their need to increase our revenue. Works to ensure maximum efficiency and guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Ramada Hotels and the brand ethos.

RESPONSIBILITIES:

  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

  • Greet, register, and assign rooms to guests of hotels or motels.

  • Keep records of room availability and guests' accounts, manually or using computers.

  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Record guest comments or complaints, referring customers to managers as necessary.

  • Review accounts and charges with guests during the check out process.

  • Compute bills, collect payments, and make change for guests; make and confirm reservations.

  • Transmit and receive messages, using telephones or telephone switchboards.

  • Contact housekeeping or maintenance staff when guests report problems.

  • Issue room keys and escort instructions to bellhops.

  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

  • Arrange tours, taxis, or restaurant reservations for customers.

  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

  • Deposit guests' valuables in hotel safes or safe-deposit boxes.

  • Date-stamp, sort, and rack incoming mail and messages.

  • Plan, schedule or supervise the work of other employees.

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

  • Minimum 1 year experience similar role.

  • Good English Communication Skills

Job: Reservations

Primary Location: United Arab Emirates-Sharjah-Sharjah

Employee Status: Regular

Schedule: Full-time

Organization: WHG - Intl Hotel Management

Job Posting: May 9, 2017, 3:00:00 PM

Requisition ID: 1707608