Hilton Captain in Ras Al Khaimah, United Arab Emirates
A Restaurant Captain with Hilton is responsible for assisting the Restaurant Manager in managing the Restaurant service to consistently high standards. Effectively control the flow of customers and orders throughout service. Ensuring the restaurant team maximize all sales opportunities. Deal with any customer queries in an appropriate manner. Responsible for accurate management of all restaurant transactions during service.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As a Restaurant Captain, you are responsible for performing the following tasks to the highest standards:
Trains, supervises, counsels, and participates in the evaluation of Restaurant staff employees for the efficient operation in the Restaurant. Directs staff in their work assignments.
Responsible for ensuring that Restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
Manages and monitors product quality and guest satisfaction in the Restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judge appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
Documents inventory forecast usage and monitors supply so that the Restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Thorough knowledge of restaurant operations and preparation techniques.
Knowledge of beverage operations and wines.
Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and accurately input information using a moderately complex computer system.
- Interpersonal skills to provide overall guest satisfaction.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Bars and Restaurants
Requisition ID: HOT0496M