Fairmont Spa Receptionist in Fujairah, United Arab Emirates
The Receptionist’ primarily responsibility is to attend to all incoming and outgoing calls and attend to guests arrivals.
Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club.
Summary of Responsibilities:
To consistently offer professional, warm and friendly service to all internal and external guests.
To have a full knowledge about the spa, ongoing promotions and services offered.
Thorough working knowledge of all computer and manual procedures in the Spa as laid down in the standard
of Performance Manual.
To deal with all guests situations in a welcoming, courteous, efficient and caring manner.
To ensure a smooth check in and the requirements concerning guests are met.
Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs
Ensure smooth check out.
To promote Spa’s facilities, restaurants and bars wherever possible.
Comply with company’s grievance and disciplinary procedures at all times.
To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
To have a thorough understanding of all security regulations applicable to the Spa.
To attend daily meetings.
- Previous experience is an asset
- Must possess outstanding guest services skills, professional presentation and good communication skills
- Previous Receptionist or Switchboard experience
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be responsible and reliable
- Must be a great team player
- Must be physically fit.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
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ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Primary Location: United Arab Emirates-Fujairah-Fairmont Fujairah Beach and Resort
Employee Status: Regular
Job Level: Colleague
Shift: Rotating / Shift Work
Closing Date: Ongoing
Req ID: FMA00211