IHG Reservations Manager in Fujairah, United Arab Emirates


At InterContinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision : to be the most preferred, admired and successful hotel company the world over.

As Reservations Manager, you will be responsible for the overall

supervision of the Reservations team & strategically managing the room

inventory to maximize revenue & better market performance. Job

responsibilities are performed in accordance with the standard policies and

procedures set as per the company guidelines but he/she exercises a

considerable amount of independent judgment in carrying out assigned duties and

responsibilities. Your responsibilities include:

  • To ensure thehotel meets revenue targets.

  • Organizing &managing room reservation activities.

  • To generate newbusiness for the hotel & being aware of selling all services.

  • Analyzing dailypick-up, forecast trends and devising marketing & revenue managementstrategies under the guidance of the Revenue Manager.

  • To actively seekall sales and revenue opportunities both internal and external to increase theprofile of the hotel.

  • To work alongwith the Sales & Events teams to maximise occupancy of rooms, drivebusiness & increase market performance.

  • To develop strongworking relationships with all guests & clients in order to maximise salesopportunities and generate business for the future.

  • Maintain highlevel of knowledge about our competition and their product offerings.

  • To understand theconstruction of Budgets & Forecasts and how to influence profit and lossresults.

  • To ensure thatbilling and credit agreements are managed and controlled.

  • Control roominventory to maximize revenue and ensure smooth operation of the reservationdepartment.

  • Maintain andmanage hotels PMS and ensure that accurate information and data are entered bythe reservation team.

  • Maintainingproper balance between the hotel’s online system & Property ManagementSystem, so that accurate availability is shown at all times.

  • Drive andincrease hotel system performance and visibility as appropriate.

  • Ensuring compliancewith occupational health & safety standards as per the company guidelines.

  • Reflecting thecompany’s environment friendly vision and encouraging & supporting teammembers on the Green Engage program.

  • Adhering to thePCI-DSS standards while handling sensitive credit card information.

  • Adhering to theFire, Life, Safety rules & regulations & report any potential threats.

Do you have what it takes to be a leader in the world's most global hotel company?

If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.


Bachelor's degree/ higher education qualification, 4 or more years of experience in Reservations department

Flexibility to work long hours and inspire the team to be One Step Ahead

Job: Reservations

Location: United Arab Emirates-Fujairah

Requisition ID: FUJ000198