IHG Hostess in Fujairah, United Arab Emirates

Description:

At InterContinental

Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries. By bringing

your expertise and passion to any one of our brands, you will help us achieve our

vision : to be the most preferred, admired and successful hotel company the

world over.

Job overview

To seat guests in a manner that every guest will

receive the fastest and most courteous service at all times. To set the tone of aggressive hospitality

with a display of friendly enthusiasm that will continue all through the

restaurant during the entire meal period.

To supervise and control seating in the restaurant and ensure that

guests are seated in stations so that no server is overloaded with guests at

any given time, and in order to seat guests in a manner that is fair to all the

servers.

Duties and Responsibilities

FINANCIALRETURNS

  • Practice aggressive hospitality and useSuggestive Selling techniques when taking guest’s order.

  • Effective time management skills.

  • Help the department to achieve to revenuetargets.

  • Be thorough in knowledge of the Hotel,services offered, operating hours of all F&B outlets, etc.

PEOPLE

  • Schedule servers for breaks, etc. inconjunction with the supervisor and depending on business volume.

  • Pitch in and help in service whenever theneed arises.

  • Check in servers and other associates foruniform.

  • Live our winning ways

GUESTEXPERIENCE

  • Have an excellent knowledge about the city,the signals, methods of transportation, etc. in order to be able to conversewith customers, give helpful suggestions, etc.

  • Have an excellent knowledge about wines anddifferent items on the menu in order to be able to help guests, answer questions,and give other suggestions.

  • Handle all guest complaints as per instructions and procedures.

  • Report any guest complaints, comments cardto the Supervisor / Manager.

RESPONSIBLEBUSINESS

  • To maintain highest level of cleanliness,including safety of furniture, fixtures and fittings.To ensure the correct ambience is created

  • To promote awareness of health and safetywithin the department for associates and guests.Example fire alert points, exits,extinguishers, table clips etc.

  • Responsible for all further reservation madeduring the evening, whether for same or other dates. Extreme care and accuracyof all details is essential to the proper function of the room. To avoidneglect in recording each reservation prompt entry into the reservation book isextremely important.

ACCOUNTABILITY

Use of correct tact, good manners and mature

judgment in dealing with guests and all situations. In-depth knowledge of calling guests by name and

offering them seats in a timely and courteous manner. Hands-on experience in answering telephone and

taking

Do you have what it takes to be a leader in the world's most global hotel company?

If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.

Qualifications

  • Previous experience workingwithin Food and Beverage Department or similar environment preferred

  • Guest-focused outgoingpersonality with a good smile.

  • Ability to meet standardsof appearance.

  • Can meet needs of guestsatisfaction within company guidelines.

  • Computer knowledgeessential.

  • Strong Communication skills (verbal, listening,writing)

Job: Food & Beverage

Location: United Arab Emirates-Fujairah

Requisition ID: FUJ000196