IHG Bellman - Arabic Speaker in Fujairah, United Arab Emirates

Description:

At InterContinental

Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries. By bringing

your expertise and passion to any one of our brands, you will help us achieve our

vision : to be the most preferred, admired and successful hotel company the

world over.

Job overview

Under the general

direction of the Chief Concierge will demonstrate the highest standards of

guest care and welcome to achieve the highest possible guest satisfaction. Key

responsibilities: luggage service, message delivery, newspaper distribution. Providing

accurate information concerning hotel facilities, venues and functions;

assisting guests with all enquiries, both hotel and non-hotel related; maintain

detailed knowledge of the hotel activities of the day; maintain detailed

knowledge of key occurrences in the city/location including directions to key

points of interests, restaurants, shopping, cinemas, sporting and recreational

facilities, banks, consulates, transport systems, and special events.

Assist and ensure

that 3 rd party partners (Limousine & Valet) colleagues are complying

with company policies, standards and procedures.

The colleague will

be expected to replace Doorman when required and also cover night shift

regularly.

Duties and Responsibilities

FINANCIALRETURNS

  • Monitor the expenses of dailynewspaper deliveries to the guest rooms.

  • Promote Inter-hotel sales, in housefacilities and Food & Beverage outlets, and hotel Transport options

  • To be fully conversant with thefacilities, services and special promotions offered by the hotel and to passthis information on to the guest to maximize hotel sales.

  • To have a full working knowledge of the IHGRewards and Ambassador programme and its benefits.

  • Recycle where-ever possible and enforcecost saving measures where appropriate.

OUR PEOPLE

  • Comply with the hotel rules and regulationsand provisions contained in the Employee Handbook.

  • Comply with the company grooming standards

  • Comply with time and attendance policies.

  • Actively participate in training anddevelopment programs and maximize opportunities for self development.

  • To carry out on the job training in conjunction with and under thedirection of line Manager.

  • Actively develop positive and effective communication between Bellservice and all other operational Departments.

  • Ability to work as part of a diverseteam with colleagues from different viewpoints, culture and countries.

  • Collaborate closely with the valetparking staff and ensure the smooth handling of guests’ and patron vehicles.

GUEST EXPERIENCE

  • Demonstrate service attributes in accordance withindustry expectations and company standards including:
  1. Being attentive to Guests;

  2. Accurately and promptlyfulfilling Guests requests;

  3. Anticipate Guests needs;

  4. Maintain a high level ofknowledge which affects the Guest experience;

  5. Demonstrating a ‘service’attitude;

  6. Greets guests at all times in a friendly and helpfulmanner and attempts to learn and use guest’s name at every opportunity.

  7. Maintain a highlevel of product and local knowledge.

  8. Focus on the guest needs and go the extra mile.Immediately handles all guests’ requests and promptly follows up to ensuresatisfaction.

  • Be familiar with all “In the Know” knowledge including directions tokey points of interests, restaurants, theatres, shopping, cinemas, sporting andrecreational facilities, etc

  • Be familiar with cultural programs and events going on in the city andits surroundings.

  • Ensure a sound knowledge of the local area regardinghistory, places of interest and special events. Knowledgeable of where furtherinformation can be obtained.

  • Perform personal services such as delivering messagesand packages, running errands and replying to guests’ queries and requests.

  • Ensure allmeasures are taken so as to guarantee that guests depart from the hotel with apositive impression of hotel services.

  • Attend to guest’s complaints,inquiries and requests, refers problems to Manager if he/she unable to assist.

  • Take personal interest andpride to ensure that the Bell Service Area, hotel entrance and storing area arekept clean and in an orderly state at all times.

  • Whenever possible toanticipate guest’s needs, to be aware of all written and spoken requests, tocarry out these requests in a courteous and helpful manner.

  • Ensure all customersreceive a fast efficient and friendly and friendly service following the InterContinentalBrand Standard Guidelines and the Standard of Operations Procedures of FrontOffice.

  • Perform tasks as directedby your manager in pursuit of the achievement of business goals.

  • Must ensure highrecognition of IHG Rewards and Ambassador Members in order to achieve highscores in the HeartBeat survey.

  • Ensure maximum involvementin the HeartBeat program in order to obtain higher results.

  • Is fully aware of restaurant operating hours and specials/ Spa facilities and services as well as other recreation options.

RESPONSIBLE BUSINESS

  • Demonstrate understanding and awareness ofall policies and procedures relating to Health, Hygiene, Security and Fire LifeSafety.

  • To participate with the Hotel team in theResponsible Business Week Activities.

  • Familiar with emergency and evacuationprocedures.

  • Ensure all security incidents, accidentsand near misses are always logged in a timely manner and brought to theattention of the Line Manager.

  • Ensure and maintain the security ofinformation relating to customer and personnel in the hotel.

ACCOUNTABILITY

  • Comply with the Company’s Code of Conduct.

  • Complywith the company values and model desired behaviors.

  • Facilitate and assist inTasks and Responsibilities of 3 rd party partners.

  • Ensure Working Material isin order, in sufficient number and clean at all times

Do you have what it

takes to be a leader in the world's most global hotel company?

If so, make it happen

and apply now for a career with InterContinental Hotels Group, where a world of

personal and professional opportunities exist.

Qualifications

Ideally, the

candidate must possess previous work experience in a Front Office/Concierge

environment or equivalent. Is a team player and have strong verbal and

communication skills. He/She must be customer oriented and is flexible to work

in various shifts.

Job: Concierge

Location: United Arab Emirates-Fujairah

Requisition ID: FUJ000192