Navy Federal Credit Union Member Service Representative (Part-Time) - Rota in FPO, United Arab Emirates

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

Competitive compensation with opportunities for annual raises, promotions, and bonus potentialBest-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VAcampusesConsistently Awarded Top WorkplaceNationally recognized training department by TRAINING MagazineAn employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards.

Level I Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans* Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications* Counsel current and prospective members about Navy Federal's products and services* Ensure cash and other negotiable instruments are handled properly* Identify opportunities to cross service products and increase product penetration* Perform platform banking functions* Understand and comply with federal and other regulations relating to financial products and services* May assist with Branch Office vault opening, closing and balancing procedures* May serve as a Branch Office and/or ATM vault custodian* Perform other duties as assigned

Level I Qualifications – All required unless otherwise noted

  • Ability to work independently and in a team environment* Familiarity with savings and checking products, accounts and services* Basic active listening skills to accurately respond to inquiries and account requests* Basic organizational, planning and time management skills* Basic research, analytical, and problem solving skills* Basic skill building effective relationships through rapport, trust, diplomacy and tact* Basic skill exercising initiative and using good judgment to make sound decisions* Basic skill maintaining composure in a high production and changing environment* Basic skill navigating multiple screens and PC applications and adapting to new technologies* Basic skill performing mathematical calculations and working accurately with numbers* Basic verbal and written communication skills

Level I Desired* Exposure to member/customer service preferably in a call center, retail banking or financial institution* Exposure to working in a credit union environment

Level II Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans* Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications* Counsel current and prospective members about Navy Federal's products and services* Ensure cash and other negotiable instruments are handled properly* Identify opportunities to cross service products and increase product penetration* Perform platform banking functions* Assist level I team members* Understand and comply with federal and other regulations relating to financial products and services* May assist with Branch Office vault opening, closing and balancing procedures* May serve as a Branch Office and/or ATM vault custodian* Perform other duties as assigned

Level II Qualifications – All required unless otherwise noted

  • Ability to work independently and in a team environment* Working knowledge of savings and checking products, accounts and services* Effective active listening skills to accurately respond to inquiries and account requests* Effective organizational, planning and time management skills* Effective research, analytical, and problem solving skills* Effective skill building effective relationships through rapport, trust, diplomacy and tact* Effective skill exercising initiative and using good judgment to make sound decisions* Effective skill maintaining composure in a high production and changing environment* Effective skill navigating multiple screens and PC applications and adapting to new technologies* Effective skill performing mathematical calculations and working accurately with numbers* Effective verbal and written communication skills

Level II Desired* Experience in member/customer service preferably in a call center, retail banking or financial institution* Experience in working in a credit union environment

Level III Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans* Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications* Counsel current and prospective members about Navy Federal's products and services* Ensure cash and other negotiable instruments are handled properly* Identify opportunities to cross service products and increase product penetration* Perform platform banking functions* Process ATM transactions* Lead, guide and mentor less experienced staff* Understand and comply with federal and other regulations relating to financial products and services* May assist with Branch Office vault opening, closing and balancing procedures* May serve as a Branch Office and/or ATM vault custodian* Perform other duties as assigned

Level III Qualifications – All required unless otherwise noted

  • Ability to work independently and in a team environment* Experience in IRA/certificate/trust services and applications* Advanced knowledge of accounting, credit, and/or lending principles and techniques* Advanced knowledge of savings and checking products, accounts and services* Advanced active listening skills to accurately respond to inquiries and account requests* Advanced organizational, planning and time management skills* Advanced research, analytical, and problem solving skills* Advanced skill building effective relationships through rapport, trust, diplomacy and tact* Advanced skill exercising initiative and using good judgment to make sound decisions* Advanced skill maintaining composure in a high production and changing environment* Advanced skill navigating multiple screens and PC applications and adapting to new technologies* Advanced skill performing mathematical calculations and working accurately with numbers* Advanced verbal and written communication skills

Level III Desired* Significant experience in member/customer service preferably in a call center, retail banking or financial institution

Work Schedule:To be determined* Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application.

  • Relocation assistance is not offered for this position.

Information regarding waivers, performance, conflicts of interest, and filling this position may be obtained from the Employee Policy & Procedures Manual/Employee Development 5.6.An assessment may be required to compete for this position.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

REQNUMBER: 32543-1A