Wyndham Worldwide Telephone Operator - Wyndham Dubai Marina, UAE in Dubai, United Arab Emirates

Telephone Operator - Wyndham Dubai Marina, UAE

Description

At Wyndham Worldwide,our Associates have the opportunity to explore both personal and professionaldevelopment opportunities throughout their careers

Our Company

Wyndham Hotel Group isthe world’s largest hotel company based on number of hotels. As both a leadinghotel brand franchisor and hotel management services provider, the company’sglobal portfolio consists of nearly 8,000 properties and approximately 679,100rooms in 73 countries. Headquartered in Parsippany, N.J., with offices aroundthe globe in London, Shanghai, Dubai and other cities, the company employsapproximately 9,000 associates worldwide. From the upper-upscale offerings ofits Wyndham Grand® brand, to the distinctly comfortable and familiar propertiesof its globally recognized Days Inn®, Super 8®, Ramada®, Baymont Inns andSuite®, Hawthorne Suites by Wyndham®, Tryp by Wyndham®, Wingate by Wyndham®,Dolce Hotels and Resorts, Microtel Inn Suites by Wyndham® and Howard Johnson®brands, Wyndham Hotel Group prides itself on providing guests and franchiseeswith exceptional customer service, great value and the most lodging choicesaround the world.

Our Brand

Wyndham Hotelsand Resorts®

Wyndham Hotelsand Resorts is an upscale, full-service brand located in key business andvacation destinations around the world. It offers the comfort and amenities youwould expect in a world-class hotel, including beautifully appointed publicareas, thoughtfully detailed guestrooms and distinct dining options. Businesslocations feature well-designed meeting space flexible enough to accommodateanything from an executive board meeting to a major sales conference, as wellas business and fitness centers

Location

When it comes tolocation, Wyndham Dubai Marina, will take your breath away. Surrounded by thereflective waters of Dubai Marina. The hotel is just a few minutes away from'The Walk' at Jumeirah Beach, a hugely popular expansive stretch of beachsidecafes, restaurants and shops.

The Telephone Operator

The Telephone Operator is responsible for answering the phone and dealing with the requirements and questions of guests in the way that is up to the hotel standards.

  • Answering all incoming calls timely and according to the company’s telephone etiquette.

  • Direct calls to guests, staff or other departments through the switch board.

  • Place outgoing calls.

  • Takes messages for guests and delivers the same to guests.

  • Knows what is required when an emergency call has to be made.

  • Is aware of health and safety regulations in the hotel.

  • Keep track of the wake-up calls and performs wake-up call services.

  • Helps guests with information about the services in the hotel.

  • Always is polite and courteous on the phone.

  • Trains new associates in the department.

  • Performs paging services to associates and guests if applicable.

  • Set up of conference calls if required.

  • Takes incoming room service calls when necessary and is knowledgeable about the menu.

  • Update information about reservations to the departments or in the systems.

  • Helps with other administrative tasks.

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

Our ideal candidate has:

  • Previous hospitality experience in similar role

  • Fluent written and spoken English

  • Excellent communication skills

  • Organised and energetic personality

  • Ability to multitask and work well under pressure

Job: Guest Services

Primary Location: United Arab Emirates-Dubai-Dubai

Employee Status: Regular

Schedule: Full-time

Organization: WHG - Intl Hotel Management

Job Posting: Jun 11, 2017, 1:10:48 AM

Requisition ID: 1709345