IHG Telephone Operator at Crowne Plaza Dubai in Dubai, United Arab Emirates


Do you see yourself as a Telephone Operator ?

What's your passion? Whether you're into scuba diving, golf

or dancing the tango, at IHG we're interested in you. We love people who apply

the same amount of passion and precision to their jobs as they do to their

hobbies - people who put our guests at the heart of everything they do. And

we're looking for more people like you to join our friendly and professional

team - people that help us

create great hotels guests love.

The Crowne

Plaza Dubai is an upscale hotel brand located along the business area of Sheikh

Zayed Road with over 568 rooms, 13 international restaurants and bars, and has

one of the largest meeting, conference and banqueting facilities in the UAE.

We are looking for reassuring, social, goal-oriented, dynamic,

confident people to join around 700 colleagues

who are committed to maintaining the highest standards of quality and service

which define our company. We value the passion and enthusiasm of our

colleagues, and encourage you to share your passion when you work with us.

At the

moment, we are looking for a Telephone Operator to join our enthusiastic, warm and friendly

Front Office team at Crowne Plaza Dubai .

As a Telephone Operator , you will ensure that all guests are served to

the company standard in the Front Office Department. You will ensure that the

highest standards of hospitality and welcome are demonstrated at all times

within Front Office areas.

The Key Responsibilities are:

  • Process all incoming and outgoing calls accurately and courteously

  • Records and controls accurately wake up calls

  • Pages guests in co-operation with concerned departments

  • Records all entries on traffic sheets

  • Assists guests with international calls and directory queries

  • Abides by principles of guest privacy

  • Handles guests needs or requests and reports complaints to theTelephone Supervisor

  • Report on logbook daily

  • Bill call costs

  • Aware of local telephone listings and frequently dialed numbers

  • Strictly abides by standards policies and procedures governing casesof emergency.

  • Advises defects on switchboard equipment to Supervisor

  • Maintains a clean work environment

  • Attends to all guest queries and requests promptly

  • Maintains detailed knowledge of the Hotel’s fire, life and safetysystem

  • Maintains detailed knowledge on the Emergency Response Team andworkings of the telephone room in this regard

  • Maintain Hotel Information


You will need to be flexible with

working hours and be a team player. You should have a minimum of 1 to 2 years

relevant experience. You will be an enthusiastic individual who can communicate

easily with both your fellow team members and guests. You will bring with you

strong interpersonal skills and good command of written and spoken English is

required. A professional and friendly appearance, a service orientated mindset,

high initiative, team spirit, a drive for results are desired.

Other Information: You must meet the legal requirements to work in this


In return we'll give you a competitive tax-free financial

and benefits package, hotel discounts worldwide and the chance to work with a

great team of people. Most importantly,

we'll give you Room to be yourself.

So what's your passion? Please get in touch and tell us how

you could bring your individual skills to IHG. To find out more

about us or any other jobs with IHG please look at careers.ihg.com

We are an equal opportunities employer.

Job: Front Office

Location: United Arab Emirates-Dubai

Requisition ID: DUB004307