Danaher Corporation Technical Customer Support in Dubai, United Arab Emirates

Danaher Company Description

Videojet:

Videojet Technologies is a world-leader in the product identification market, providing coding and marking solutions. With 345,000 printers installed worldwide, Videojet has over 4,000 team members in 30 direct operations worldwide, our distribution network includes more than 400 distributors and OEMs, serving 135 countries.

Description

Job Description: Field Service/Technical Support MEA

Responsibilities:

  1. Distributor technical support with immediate concern on ME region (Egypt > Pakistan):

    • Provide assistance to Distributor Manager with sole responsibility of managing technical aspects within ME.

    • Provide pre-sales support to distributors for all product segment applications.

    • Manage and provide technical trainings to distributors on all product lines.

    • Provide distributors Gemba field support on complex projects (pre-sales & installations).

    • Provide onsite field support to distributors for complex product technical issues which are unable to handle by distributors

    • Technical issues management within ME region.

    • Currently works as immediate technical support for Graphics/BX for MEA.

    • Work as immediate technical support for GSA tobacco project within MEA.

  2. Manage MEA OEM.

    • Job covers installation coordination up to payment closing to distributors from OEM subsidiary.
  3. Manage technical for direct business in UAE from pre-sales, installation and after sales support.

  4. Mange & mentors FSE for direct business;

    • Responsibility covers FSE product & application training.

    • Mentoring FSE on customer management, SE support and product knowledge improvement.

Qualification

  • Able to provide excellence after-market support.
  • Flexible approach and attitude.
  • Computer literate.
  • Strong deductive reasoning and problem-solving skills.
  • Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights.
  • The ability to work effectively and efficiently cross-functionally.
  • Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges.
  • Strong communicator.

Danaher Corporation Overview

Company Introduction:

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. With more than 20 operating companies, Danaher’s globally diverse team of over 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.

Organization: Videojet Technologies
Job Function: Customer Support
Primary Location: EMEA-Middle East/Africa (MEA)-AE-DU-Dubai
Schedule: Full-time
Req ID: VID003177