SAP Support Architect Job in Dubai, United Arab Emirates
Requisition ID: 154266
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Founded in 1972, SAP is the world´s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking a Support Architect.
As Global CoE organization it is our task and responsibility to understand and proceed on the new business models and operational challenges of our customers.
Under the umbrella of MaxAttention Next Generation we provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models.
Besides delivering innovations we engage pro-actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer’s situation. We support our customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO).
Beside these, we resolve production down situations and escalations. By doing so we ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand.
To deliver all that in an efficient way industrialization is a must. We build supportability features, standardize and automate delivery of content and invent new delivery models.
Foundation is our extraordinary technical and application knowledge. We bring together engineering talents into a single, global delivery organization, the Global CoE - dedicated to the values and aspirations which unite us in order to deliver the desired outcome, whatever it takes. Our guiding principle, “Customer comes always first,” underpins everything that we do on a daily basis, ensuring that we operate to the highest possible engineering standards.
EXPECTATIONS AND TASKS:
For Application Process Design and Implementation
Define customer process model and execute discovery workshop
Design and implement application architecture
Implement, test, train applications and processes
Optimize business processes
For Integration and Development (including Validation)
Take care of the integration topics like user integration, system integration and process integration
Ensure data consistency, performance and exception management
For Architecture and Infrastructure
Define technical architecture, landscape and underlying infrastructure
Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
For General Basis Support
Application Lifecycle Management
Setup the project and production landscape
Setup the software logistics, provide user access and introduce security aspects
For Data Migration
Setup the migration landscape and migration tools
Implement rules for mapping and technical, rule-based data quality measures
For RunSAP Like a Factory / Transition to Operations
Define the customer target operational model
Design and implement application lifecycle management
Integrate new business solutions or technical components into operation
Setup or optimize operation control center
For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration)
Provides coaching to CoE Functional Leads
Organizes delivery and development activities for group of people
Communicates with senior management
Very good negotiation skills
Acquires international experiences
In general 10 – 15 years of experience in SAP environment
International experience from exchange programs
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES :
Bachelor in Mathematics, Physics, Computer Science or similar
Expert knowledge in development or product configuration or technology components
Integrates seamless in project teams and takes an active expert role
Ramp up knowledge about HR processes and labor law
High soft skills (leadership / people management / interpersonal skills)
Architecture knowledge for the complete HANA Cloud Platform incl. IT strategy (Technology CoE)
Integration knowledge for the complete business suite (Application CoE)
Programming skills for at least one programming language (ABAP, JAVA, .NET) as offered in Skills
Industry experience ( Generic and industry related process skills) as offered in Skills Catalog
Mentor highly qualified and experienced support employees
Builds up teams and shows professional attitude in dealing with employees
Develops senior team members as managers and experts
Develops team members as functional experts
Resolve he most difficult and complex problems that require the creation of new and innovative approaches effectively
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.