SAP Support Architect Job in Dubai, United Arab Emirates

Requisition ID: 154266

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


Founded in 1972, SAP is the world´s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking a Support Architect.

As Global CoE organization it is our task and responsibility to understand and proceed on the new business models and operational challenges of our customers.

  • MaxAttention,

  • Active Embedded,

  • Enterprise Support

Under the umbrella of MaxAttention Next Generation we provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models.

Besides delivering innovations we engage pro-actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer’s situation. We support our customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO).

Beside these, we resolve production down situations and escalations. By doing so we ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand.

To deliver all that in an efficient way industrialization is a must. We build supportability features, standardize and automate delivery of content and invent new delivery models.

Foundation is our extraordinary technical and application knowledge. We bring together engineering talents into a single, global delivery organization, the Global CoE - dedicated to the values and aspirations which unite us in order to deliver the desired outcome, whatever it takes. Our guiding principle, “Customer comes always first,” underpins everything that we do on a daily basis, ensuring that we operate to the highest possible engineering standards.


For Application Process Design and Implementation

  • Define customer process model and execute discovery workshop

  • Design and implement application architecture

  • Implement, test, train applications and processes

  • Optimize business processes

For Integration and Development (including Validation)

  • Take care of the integration topics like user integration, system integration and process integration

  • Ensure data consistency, performance and exception management

For Architecture and Infrastructure

  • Define technical architecture, landscape and underlying infrastructure

  • Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)

For General Basis Support

  • Application Lifecycle Management

  • Setup the project and production landscape

  • Setup the software logistics, provide user access and introduce security aspects

For Data Migration

  • Setup the migration landscape and migration tools

  • Implement rules for mapping and technical, rule-based data quality measures

For RunSAP Like a Factory / Transition to Operations

  • Define the customer target operational model

  • Design and implement application lifecycle management

  • Integrate new business solutions or technical components into operation

  • Setup or optimize operation control center

For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration)

Additional tasks:

  • Provides coaching to CoE Functional Leads

  • Organizes delivery and development activities for group of people

  • Communicates with senior management

  • Very good negotiation skills

  • Acquires international experiences


  • In general 10 – 15 years of experience in SAP environment

  • International experience from exchange programs


  • Bachelor in Mathematics, Physics, Computer Science or similar

  • Expert knowledge in development or product configuration or technology components

  • Integrates seamless in project teams and takes an active expert role

  • Ramp up knowledge about HR processes and labor law

  • High soft skills (leadership / people management / interpersonal skills)

  • Architecture knowledge for the complete HANA Cloud Platform incl. IT strategy (Technology CoE)

  • Integration knowledge for the complete business suite (Application CoE)

  • Programming skills for at least one programming language (ABAP, JAVA, .NET) as offered in Skills

  • Industry experience ( Generic and industry related process skills) as offered in Skills Catalog

  • Mentor highly qualified and experienced support employees

  • Builds up teams and shows professional attitude in dealing with employees

  • Develops senior team members as managers and experts

  • Develops team members as functional experts

  • Resolve he most difficult and complex problems that require the creation of new and innovative approaches effectively


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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