Hilton Senior Director of Revenue Management MEA in Dubai, United Arab Emirates
To provide effective commercial support to hotels and area operations in order to maximise revenue and profits. To drive the continued development and growth of customer service standards, revenue and profits from all hotels and to deliver Hilton’s mission relating to profit, people, customer and quality.
•Develop the revenue management teams within the area so they are equipped with the skills and knowledge to maximise revenue and profit
•Drive a revenue management culture throughout the area so that all areas of the business identify and maximise on all revenue and profit opportunities
•Implement, maintain and measure operating standards for front office, bedroom reservations and C&B sales
•Ensure professional and efficient utilisation of all systems within the revenue operation, in line with company best practices and standard operating procedures
•Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
•Pro-actively participate in defining global operating practices in order to deliver maximum commercial advantage
•Manage the implementation of hotel openings, closings and the introduction of new systems and procedures
•Integrate with other functions to ensure we exceed our customers, owners and shareholder expectations
What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Revenue and Yield Policies
• Develop a rational and disciplined decision making process for maximising revenue & profit whilst minimising risk under current and anticipated market conditions
• Develop effective operating procedures to enable the consistent delivery of our brand promise
•Provide support & guidance to operations in order to drive maximum commercial performance through coaching, training, effective use of information & systems, and support in making the right short, medium & long term commercial decisions
•Manage and execute the implementation of front office & rooms related sales, marketing and product standards & technology in order to ensure effective adoption and benefit delivery
Planning and Organising
Plans effectively within the revenue function and integrates with Sales, Marketing and Distribution plans
•Creates annual plans for area initiatives and hotel activities to ensure aims and objectives are achieved and hotel schedules are realistic
•Directs the specialist team to identify opportunities and risks within specific markets and implement initiatives and strategies to maximise revenue
•Recommends, implements and monitors appropriate rate and availability activity responding to short, medium and long term business needs
•Directs activities in the area of Revenue Management, Front Office Development, Business Analysis and Training and Development to ensure activities contribute to the overall success of the area
•Manages the budget allocated within company guidelines.
Develops and maintains information systems to provide accurate, relevant and up to date information
•Delivers effective business analysis and intelligence to the Exec team, Areas and Hotels in order to develop understanding of business trends and develop appropriate reactive and proactive initiatives
•Provides the necessary forecast and demand information to sales, marketing and e-commerce/distribution to enable them to develop programs to deliver business to hotels in need periods
•Tracks impact of activities and communicates with the sales, marketing, e-commerce/distribution teams to drive future activity
•Implements systems and processes to monitor pricing policies and determine changes to drive performance
•Develops, implements and monitors the necessary business processes that deliver useful, accurate and relevant information for analysis
•Oversees the development of systems and processes for extracting relevant management information from the key systems in place (Fidelio, Hilstar, IDeaS)
Establishes, enhances and maintains productive, quality working relationships with internal and external customers
•Implements and monitors processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies
•Liaises with centre colleagues, VP of Ops and General Managers to understand requirements and business needs from the revenue function
•Attends and contributes to area forums / meetings in order to deliver information, progress updates and participate in the development of future plans and strategies
•Ensures hotels are kept up to date with systems changes and developments.
Team Management, Training and Development
Effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business
•Set clear annual objectives for the department and each team member and proactively manages performance to achieve these objectives
•Carries out regular performance reviews with direct reports to identify risks and development needs
•Maintains the required people and performance management documentation in line wit company requirements
•Identifies training needs within the central, area and hotel teams and plans development programs to address them
•Contributes to the design of training and development plans and programs which are based on a systematic identification of personal and business needs
•Carries out specialist training as appropriate
•Manages the implementation of new systems and processes into the business in the area of reservation, revenue management and front office
•Manages the implementation and training of systems and processes for new hotels in the area
•Evaluates the impact training is having on the team's skills and business performance within the specialist areas identified
Carries out and contributes to projects in order to drive knowledge, capability and performance
•Initiatives and leads projects to drive revenue performance
•Initiatives and leads projects that ensure the revenue teams within the area are trained and developed to maximise revenues
•Plays a key role in corporate development projects to develop technology, systems and processes to meet the needs of the business and deliver the company’s strategy
•Provides specialist input into capital expenditure projects and developments at the centre
•Initiates development and improvement of systems within revenue arena
Provides specialist support, advice and guidance for information systems in the overall sales function.
What are we looking for?
•Management Skills e.g. Leadership, Organisation, Communication and Control
•Strong Analytical Skills
•Sound Technical Knowledge of the day to day management and operation of a revenue office
•Sound knowledge of job related information technology
•Commercial attitude and pro active sales approach
•Ability to set, & maintain minimum Standards
•Ability to analyse data and identify significant trends
•Friendly & outgoing personality
•Sound knowledge of types & sources of business
•Identified potential for future promotion with Hilton
•Ability to introduce change effectively
•Good personal presentation skills
•Motivated and Motivational
•Committed and Career Orientated individual
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.
•Practical working experience within revenue management in a hotel environment
•Previous Systems Experience:PMS – Fidelio
•Advanced Excel, PowerPoint & Word
•Hotel School / Apprenticeship or Graduate Training or other degree level education or experience in lieu thereof.
•Previous work experience in an area or corporate role relating to distribution or revenue management
•Previous Systems Experience: RMS – IDeaS, CRS – Pegasus, C&B Sales – GEM / Delphi and Access
Title: Senior Director of Revenue Management MEA
Requisition ID: MEA011AH