Wyndham Worldwide Reservations Agent - Ramada Plaza Jumeirah Beach, UAE in Dubai, United Arab Emirates

Reservations Agent - Ramada Plaza Jumeirah Beach, UAE

Description

Reservation Agent – RamadaPlaza Jumeirah Beach, UAE

AtRamada Plaza Jumeirah Beach we are committed to creating caring experience –every person, every time. Our Associateshave the opportunity to explore both personal and professional developmentopportunities throughout their careers.

Our Company

WyndhamHotel Group is the world’s largest hotel company based on number of hotels. Asboth a leading hotel brand franchisor and hotel management services provider,the company’s global portfolio consists of nearly 8,000 properties andapproximately 679,100 rooms in 73 countries.

Our Brand

Ramada Plaza Jumeirah Beach,Dubai

RamadaPlaza Jumeirah Beach, a 4-star hotel with views of the neighboring Dubai Marinaand Palm Jumeirah, minutes from the vibrant culture and shopping of "TheWalk" at JBR, Dubai Marina Yacht Club. Our deluxe hotel with 360 rooms hasstylish studios feature a balcony to take in the view while our two - fourbedrooms apartments and suites host separate living areas and kitchen.Executive Studios are also available, with complimentary breakfast, welcomedrinks, secretarial services, and Happy Hours.

Job Description

Thisposition is responsible for creating an outstanding first impression. It isimportant to provide positive image of Ramada Hotel and Suites Sharjah from thestart by greeting the guest over the phone and provide them with an overview ofthe facility as well as a comprehensive description of the room types that willfit their need to increase our revenue. Works to ensure maximum efficiency andguest satisfaction. Promotes the desired work culture around the five corevalues of Trust, Integrity, Respect, One Team and Service of the Ramada Hotelsand the brand ethos.

RESPONSIBILITIES:

•Answerinquiries pertaining to hotel services, guest registration, and traveldirections, or make recommendations regarding shopping, dining, orentertainment.

•Greet,register, and assign rooms to guests of hotels or motels.

•Keeprecords of room availability and guests' accounts, manually or using computers.

•Verifycustomers' credit, and establish how the customer will pay for theaccommodation.

•Recordguest comments or complaints, referring customers to managers as necessary.

•Reviewaccounts and charges with guests during the checkout process.

•Computebills, collect payments, and make change for guests; make and confirmreservations.

•Transmitand receive messages, using telephones or telephone switchboards.

•Contacthousekeeping or maintenance staff when guests report problems.

•Issueroom keys and escort instructions to bellhops.

•Postcharges, such those for rooms, food, liquor, or telephone calls, to ledgersmanually or by using computers.

•Advisehousekeeping staff when rooms have been vacated and are ready for cleaning.

•Cleanand maintain lobby and common areas, such as restocking supplies and wateringplants.

•Arrangetours, taxis, or restaurant reservations for customers.

•Performbookkeeping activities, such as balancing accounts and conducting nightlyaudits.

•Depositguests' valuables in hotel safes or safe-deposit boxes.

•Date-stamp,sort, and rack incoming mail and messages.

•Plan,schedule or supervise the work of other employees.

Employment Disclaimer

Insome locations around the world, Wyndham Hotel Group manages hotel propertieson behalf of a third party owner. At many of those properties, the Hotel owneris the actual employer, and Wyndham Hotel Group performs recruiting and hiringfunctions on behalf of the owner. I understand and agree that, by applyingthrough this site, I may be applying for a position with a company other thanWyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiterand will not be my actual employer.

Qualifications

  • 2 - 3 years experience on the same field

  • Good communication skills ( Written and Verbal)

  • Knowledgeable in OPERA System

Job: Finance

Primary Location: United Arab Emirates-Dubai-Dubai

Employee Status: Regular

Schedule: Full-time

Organization: WHG - Intl Hotel Management

Job Posting: Aug 9, 2017, 12:29:35 AM

Requisition ID: 1712380