IHG Reservation Agent - Arabic Speaker in Dubai, United Arab Emirates

Description:

Do you see yourself as

a Reservation Agent – Arabic Speaker ?

What's your passion?

Whether you're into scuba diving, golf or dancing the tango, at IHG we're

interested in you. We love people who apply the same amount of passion and

precision to their jobs as they do to their hobbies - people who put our guests

at the heart of everything they do. And we're looking for more people like you

to join our friendly and professional team - people that help us create great

hotels guests love.

The

Crowne Plaza Dubai is an upscale hotel brand located along the business area of

Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars,

and has one of the largest meeting, conference and banqueting facilities in the

UAE.

We are looking for reassuring, social,

goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to

maintaining the highest standards of quality and service which define our

company. We value the passion and enthusiasm of our colleagues, and

encourage you to share your passion when you work with us.

We have an exciting

opportunity for you to join our team as Reservation Agent – ArabicSpeaker . You will complete all reservations in a timely fashion whilst

providing a high standard of customer service to all callers. You will

negotiate with caller on an alternative rate if rate resistance is shown and

cross-refer to alternate property if requested hotel is full. You have to

ensure that all sales principals are used for every call handled. You will also

work to exceed set individual targets for every call handled and deal with any

difficult callers with a calm and professional approach. You will communicate

with the Team Manager as necessary on any reservation issues that need

attention or assistance.

Qualifications

You should have at least

one year relevant experience in a similar role in hotels/hospitality

industry. You will bring with you strong interpersonal skills and excellent command of written and spoken Arabic

and English is required.

Arabic speaker strongly preferred. You will need to be flexible with

working hours and having knowledge of OPERA & HOLIDEX system is preferred.

In return we'll give you

a competitive tax-free financial and benefits package, hotel discounts

worldwide and the chance to work with a great team of people.

You’ll join a team

passionate about delivering memorable experiences that make our guests feel

special, making Crowne Plaza Dubai a great place to work. Most importantly,

we’ll give you Room to be yourself.

So what's your passion?

Please get in touch and tell us how you could bring your individual skills to

IHG. To find out more about us or any other jobs with IHG please

look at careers.ihg.com

We are an equal

opportunities employer.

Job: Reservations Sales Agent

Location: United Arab Emirates-Dubai

Requisition ID: DUB004252