IHG Order Taker (Arabic) - In-Room Dining at InterContinental Hotels Group® Dubai Festival City in Dubai, United Arab Emirates


Do you see yourself as

a Order Taker (Arabic) ?

What's your passion? Whether you're into tennis,

diving or karaoke, at IHG® we're interested in you. We love people who apply

the same amount of passion and precision to their jobs as they do to their

hobbies. Imagine working for a company that gives you Room to be

yourself. Our commitment to our people is to deliver room to have a great

start, to learn and grow, to perform, to be recognized and rewarded, to be

involved and to take the initiative and lead.


InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist

of three hotel brands. These include the luxury brand InterContinental, the

superior upscale Crowne Plaza and the lavish long-stay InterContinental

Residence Suites. In addition to over 1000 bedrooms, the three properties boast

a selection of high quality restaurants and bars, an impressive 3,800 square

meter Event Centre across two levels, the 5,000 square meters Festival Arena by

InterContinental, the luxurious Spa InterContinental, state-of -the-art

gymnasium facilities, and swimming pool facilities.

We are looking for

confident, sophisticated and internationally-minded people to join over 1200

colleagues who are committed to maintaining the highest standards of luxury,

quality and service which define our company. We value the passion and

enthusiasm of our colleagues, and encourage you to share your passion when you

work with us.

At the moment we're looking for an Order Taker (Arabic) to join our energetic, enthusiastic and passionate team at InterContinentalHotels Group® Dubai Festival City .

Order Taker accepts Room Service orders from all in-house guests through telephone and is responsible in

putting guest orders through micros, billing procedures, cash and credit

card settlements.

The key responsibilities are:

  • Assist guest in placing their orders, making recommendationsand generally advising them.

  • Learn the Room Service Menu and Beverage Lists, the daily availabilityitems and seasonal specialties including prices.

  • Assist in increasing the Room Service Food & Beverage revenues byup-selling to the guest when they placed orders.

  • Record and process Room Service Food & Beverage revenue transactionsincluding the preparation of the guest check and micros operation.

  • Communicate over the telephone in the standard manner to promotea high degree of guest's satisfaction.

  • Receive money by cash or credit card payments.


Ideally, you'll havesome or all of the following qualifications and experience we're lookingfor:


  • Experience in Room Service

  • Telephone etiquette courses

  • Upselling techniques

  • Fluency in English is a must

  • Arabic speaking

  • Excellent communication skillsboth written and verbal

In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.

You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Hotels Group® Dubai Festival City a great place to work. Most importantly, we’ll give you Room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG®. To find out more about us or any other jobs with IHG® please look at www.ihg.com/careers .

Job: Room Service

Location: United Arab Emirates-Dubai

Requisition ID: DUB004248