YOOX NET-A-PORTER GROUP Operations Manager in Dubai, United Arab Emirates
YOOX NET A PORTER GROUP is seeking an exceptionally motivated and talented individual to fill the key role of Operations Manager in our newly established joint venture between YNAP and Mohamed Alabbar's Symphony Investments*. The new company will manage Net-a-Porter, Mr Porter, Yoox and The Outnet in the region, as well as online stores for fashion brands — an opportunity with significant potential in the Middle East. The joint venture will be headquartered in Dubai, and will serve the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, with a view to expand to other countries in the Middle East and North Africa in the future. The Middle East is one of the fastest growing global centres for luxury retail and the joint venture has the ambitious goal to become the major platform for this market.
The candidate will manage the local Operations team and 3PLS and will be responsible for the setup, continuous development and all the activities of the Operations of YOOX-NET-A-PORTER group in Dubai encompassing all of the GCC.
They will be in charge of the complete life cycle of the product distributed in the GCC regions: Just in Time shipments from the European central hubs, inbound, logistics and distribution, return management, and at a later stage cataloguing and studio operations including photoshoots.
Being accountable and providing solutions for how high quality and challenges in service influence the shopping experience of the final consumer in the region. We are looking for a candidate with strong knowledge and vision of the customer experience in the GCC region, but with a sound hands-on and continuous improvement approach on the everyday activities.
Set up and continuously develop the local Operations through applying “Lean Thinking” in processes and procedures
Build and maintain successful relations with the logistics teams in Europe and the different suppliers in Dubai
Optimisation of operating costs for the areas under their responsibility
Increase the quality and/or level of service perceived by the customer through the realization of new services based on our customers’ needs
Strategic activities and contracts with partners and contractors
Planning the arrival of products, in close coordination with the sales department and the logistics team in Italy and the UK
Maintain the Operations to effectively manage the “time to market”
Optimisation of the product flow by effectively monitoring and sharing corporate KPIs
Development of logistics processes aimed at achieving the levels of customer satisfaction as requested by the business
Establishing valid supporting data and information flow for decision making in the region
Interacting with all business functions up to C-level
Interfacing with the technology teams in order to define the development of information systems to support logistics
The ideal candidate has a degree in management or a similar degree and has acquired 5+ years of experience in a similar position
Excellent analytical skills
Attention and accuracy to details and to results
Ability to work in a dynamic environment and under stress; ability to manage multiple work streams/projects with tight timelines
Fluent both in English, Fluent in Italian is beneficial but not required
Based in Dubai, UAE. This role will involve frequent travel to our UK and Italy based offices.
YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.
YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French group's luxury brands.
In 2016, YOOX NET-A-PORTER GROUP joined forces with Symphony, an entity controlled by Mohamed Alabbar’s family, to establish a ground-breaking joint venture to create the Middle East’s undisputed leader for online luxury retail.
Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.9 million high-spending customers, 29 million monthly unique visitors worldwide and combined 2016 net revenues of €1.9 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP.
For further information: www.ynap.com | Linkedin: YOOX NET-A-PORTER GROUP | Twitter: @YNAP
YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Job ID: 2017-2431