IHG Guest Service Agent- Holiday Inn Downtown Dubai in Dubai, United Arab Emirates


At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s

where you come in. When you’re part of the Holiday Inn Hotels & Resorts

brand you’re more than just a job title.

If you’re anything like Rozeena, you’re a budding beautician and a keen

reader too. And that’s what we love – the individual talents, interests and

dreams that make you who you are. At Holiday Inn we look for people like

Rozeena: people who are friendly, welcoming and full of life; people who are

always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Service Agent in HolidayInn Downtown Dubai ;

Holiday Inn

Downtown Dubai combines the welcoming atmosphere of old Dubai and the vibrant

cosmopolitan life of downtown. This long-standing Dubai hotel, with its well

provided 139 rooms delight business and leisure travelers alike with its

central location and easy access to the various destinations in Dubai.

You’ll have ambition, talent and

obviously, some key skills. Because, for this vital role, we’re looking for

someone who can handle the following key job responsibilities:

As a Guest Service Agent , you are responsible to provide professional and customer focused

service to our guests, ensuring their stay will become a memorable experience

and your role will include key responsibilities such as:


consistently professional, friendly, warm and engaging service

•Give a warm welcome and check in experience to our guests.

•Check out of departing guest in accordance with the established


•Sell rooms to walk-in guests.

•Responsible for cash inventory, cashing cheques and bills of exchange in

foreign currencies for hotel guest in accordance with the credit policy

•Cooperate with colleagues from all departments, in particular Housekeeping,

Accounts and Reservation

•Ensure that the Guest Service Desk is manned, operationally prepared and

stocked at all times in order to be available for guests as a point of


•Maintain the privacy of all guests by ensuring that no details of the guests

are disclosed

•Demonstrate a complete understanding of the hotel’s policies and procedures

and service standards and have full knowledge of the hotel facilities and




You should

ideally have a degree in hospitality with previous experiences in the Front

Office Department within a hotel.


written and verbal English communication skills.


literate and able to learn fast on the job

In return for your hard

work, you can look forward to a highly competitive salary and benefits package

– including service charge, company provided fully furnished accommodation, and

insurance benefits. What’s more, because your career will be as unique as you

are, we’ll give you all the tailored support you need to make a great start, be

involved and grow.

And because the Holiday

Inn Hotels & Resorts brand belongs to the IHG ® family of brands,

you’ll also benefit from all of the opportunities that come from being part of

a successful, global hospitality company with over 4,800 hotels in over 100

countries around the world.

So whoever you are,

whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll

make sure you’ll have Room to be yourself. Find out more about joining us today

by going to careers.ihg at http://www.careers.ihg/ .com

IHG is an equal opportunity employer.

Job: Reception

Location: United Arab Emirates-Dubai

Requisition ID: DUBDT0910