Stryker EEMEA Technical Service Manager for Dubai (m/f) in Dubai, United Arab Emirates

Requisition ID 20344BR

Job Title EEMEA Technical Service Manager for Dubai (m/f)

Group MedSurg and Neurotech

Division Medical

Business Function Field Service and Support

Country UNITED ARAB EMIRATES

City Dubai

Employment Category Full Time

Percent Travel Required Up to 60%

Shift 1st

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Job Description / Information

GENERAL SUMMARY:

Directs and coordinates daily service operations within Eastern Europe - Middle East - Africa region for the repair, warranty service, Field Actions and service contract sales for Stryker Medical - Physio-Control products (Resuscitation and Patient Care/Handling). Develops and manages external service providers; accountable for financial objectives and customer service expectations for the region, whilst possibly working hands-on. Works closely and collaborates with various departments and groups, including Sales, Finance, Marketing, Operations, Engineering, and related industry groups.

MAJOR DUTIES/RESPONSIBILITIES:

  • Ability to communicate strategic view of the business and industry, leveraging a host of resources to help grow the business and improve operational efficiencies.

  • Lead and motivate external service companies and distributors to achieve business targets, improve efficiencies, develop selling skills, increase productivity, and build sustainable customer relationships.

  • Develop, execute, and manage business strategies within a region to meet/exceed financial (budget, forecast, revenue/expense) objectives. Create and define business growth opportunities in support of financial objectives.

  • Establish objectives, compose and conduct performance reviews and monitor progress toward objectives.

  • Regularly interact with customers including: Fire Chiefs, Paramedics, Municipal, and Hospital personnel, etc.

  • Manage, audit, and track regional performance, including fulfilling customer obligations, quality and compliance requirements, adherence to corporate policies and procedures, FDA recalls, customer satisfaction, inventory levels, and team member utilization.

  • Coordinate, gather and analyze statistical data relating to repair trends and other service related activities.

  • Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.

  • Perform other related duties as assigned.

Minimum Qualifications

BASIC QUALIFICATIONS:

  • Bachelor’s degree in Business Administration, Engineering or related field or equivalent experience.

  • Minimum five (5) years experience as a technical consultant servicing electronic, biomedical electronic and/or equivalent equipment.

  • Fluent in English and ideally Arabic.

DESIRED/PREFERRED QUALIFICATIONS:

  • Experience in the Medical Device Industry.

  • In-depth understanding and knowledge of FDA/GMP regulations.

  • Prior experience using Salesforce.com, ServiceMax or other CRM system.

  • High-energy with a strong entrepreneurial work ethic

  • Strong interpersonal skills

  • Demonstrated team leadership abilities

  • Excellent written and oral communication skills

  • Time management skills and the ability to manage multiple priorities

  • Diligence to ensure thorough follow-up on escalated issues

  • Possess a strong commitment to company values

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability