McGraw Hill Education Digital Implementation Consultant in Dubai, United Arab Emirates
Digital Implementation Consultant – Dubai – Internet City
McGraw-Hill Education is a learning science company that delivers personalised learning experiences that help students, parents, educators and professionals drive results. McGraw-Hill Education has offices across North America, India, China, Europe, the Middle East and South America, and makes its learning solutions available in nearly 60 languages.
Due to our recently strengthened relationship with the Gulf Cooperation Council (GCC) Higher Education customers, we have a brand new position for a dedicated and passionateDigital Implementation Consultant (DIC).
With customer facing and internal responsibilities needed, our new DLC will provide pre and post digital sales implementation and technical support to our GCC customers. You will help our sales teams effectively implement our digital solutions and platforms to maximum advantage and support them in driving usage, activation and exemplary customer service.
The ultimate goal for this role is to raise the profile of McGraw-Hill Education as a market leader in adaptive and digital learning and the DLC will be critical to a successful pre and post implementation of our digital products and platforms.
Other accountabilities include – * Learning Management System (LMS) integration * faculty and learner on boarding and training * efficacy and usage reporting and monitoring * implementation troubleshooting * support best practice initiatives and help to lead process standards * monitor digital adoption and penetration to increase product engagement and retention * work with regional teams to align processes, share best practices and data analytics
Our new Digital Implementation Consultant must possess a strong customer centric focus, and use a blend of technical knowledge, and practical project delivery skills to provide a pre and post sales implementation service to our customers.
This opportunity would suit a dynamic, resourceful, forward thinking individual, keen to work in a major global organisation that is undergoing major change as the focus moves to provide more digital solutions within the education markets.
A successful candidate will have: * demonstrable experience of working with technology, either in a previous implementation role or a role where you manage the relationship between two different systems * strong understanding of analytics and translating data into insights * demonstrable evidence of working effectively to deliver projects in complex, multi-vendor environments, whilst managing timelines and stakeholder deliverables and expectations * experience of the education sector is highly advantageous * Strong verbal and written communication skills in English. Arabic is a plus * University degree or equivalent work experience
/What will you get out of your career at McGraw-Hill Education? / * You’ll receive an attractive compensation package including health and dental insurance and life assurance. * We all need some time to recharge once in a while. All full-time employees are eligible to receive a generous number of paid day’s holiday per annum in addition to the traditional Bank Holidays. * Are you passionate? If so, you’ll be part of collaborative, creative and purposeful teams who have a history of promoting from within. * Every position at McGraw-Hill Education makes an impact on the future of education.
/Next Steps:/ * If you are interested in this position, submit your CV using the link below. * We will review your CV, and if you are suitable, The Talent team will contact you to discuss your skills and career aspirations.
McGraw-Hill Education is an Equal Opportunities Employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email TalentAcquisitionEMEAteam@mheducation.com and your request will be forwarded to the appropriate individual.
Organization: *INTERNATIONAL PUBLISHING_ME05
Title: Digital Implementation Consultant
Location: United Arab Emirates-United Arab Emirates-Dubai
Requisition ID: 37003