Cummins Inc. Customer Support Representative in Dubai, United Arab Emirates
Customer Support Representative
To provide specialist support to key customers in line with their requirements
Responsible for highlighting and developing opportunities to increase sales
Develop and manage relationships with current customers by making regular communications, meetings and visits
Take the lead in problem resolution and outstanding issues with key customers
Excellent knowledge and understanding of the market to ensure competitive advantage.
Responsible for ensuring that the territory is achieving or exceeding agreed targets
Liaise with sales and technical departments to capture business opportunities via common databases
Coordinate enquiries between customers and CSRs
Respond immediately to customer enquiries.
Manage customer feedback to material planning, warehouse, sales and marketing, technical services and accounting.
Actively promote customer awareness of special offers, packages and price updates.
Efficient planning of deliverables in conjunction with material planning and warehouse planning.
Manage the invoicing and documentation requirements.
Establish and maintain open communications with all other departments in order to provide information to and from the customers and to ensure that customer needs are understood and met.
Continuously improve work flows and inefficiencies to better serve the customer by using the Cummins tools.
Maintain up to date awareness of targets agreed with the region and to use this when dealing with customers.
Other duties as defined by the Manager.
Education, Licenses, Certifications:
University or college degree required.
Good Communication and written skills with an analytical mind is essential.
Good overall product knowledge is essential.
Good IT skills is required.
Should have experience of managing key accounts and developing new accounts.
Experience ideally within engineering industry.
Awareness of Cummins products and parts
Primary Location United Arab Emirates-Dubai-Dubai-United Arab Emirates, Dubai, CESS
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting May 14, 2017, 3:56:56 AM
Unposting Date Ongoing
Req ID: 1700026L