General Electric CUSTOMER SUPPORT REPRESENTATIVE in DUBAI, United Arab Emirates

Role Summary:

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

FULL TIME REGULAR

The role of Customer Support Representative is to provide accurate product quotations in a timely manner. This requires ability to gather and decipher customer specifications/engineering requirements, interface with Geo-markets and other company functions inside and outside the plant, and articulate viable costing solutions. This is a visible role that requires the ability to communicate well, to demonstrate high flexibility and show empathy to the customer’s expectations.

Essential Responsibilities:

  • Prepare Completions Product quotes

  • Offer substitute products/components where appropriate

  • Review and interpret engineering drawings and customers specifications/requirements

  • Collaborate with other departments to gather pertinent data to the quotation process

  • Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information

  • Maintain and update key Performance Indexes of the department

  • Implement Customer Service strategies set forth by plant management

  • Arrange and attend meetings/conference calls as required

  • Create ISTO’s, Initiate FE and other tasks

  • Meet deadlines through effective organizational skills and flexibility

  • Up to 70% of the time could be spent working on preparing and completing quotations

Qualifications/Requirements:

  • Holds a Bachelor Degree in Engineering/Math or Physical sciences

  • Excellent verbal & written communication skills

  • Knowledge of quotation principles and preferably 2+ year experience

  • Understanding of manufacturing principles, practices and environment

  • Knowledge and understanding of Customer Care tenets and requirements

  • Excellent negotiation abilities, interpersonal skills and ability to drive decisions with influence

  • Demonstrated ability to successfully interface with external and internal parties

  • Proficient software skills, including EXCEL, and SAP

  • Ability to speak other languages beside English will be added advantage

  • Experience working in other countries will be added advantage

Location:

DUBAI – UNITED ARAB EMIRATES

COMPANY OVERVIEW

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Locations: United Arab Emirates; Dubai; DUBAI

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.