General Electric CUSTOMER SUPPORT REPRESENTATIVE in DUBAI, United Arab Emirates
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
FULL TIME REGULAR
The role of Customer Support Representative is to provide accurate product quotations in a timely manner. This requires ability to gather and decipher customer specifications/engineering requirements, interface with Geo-markets and other company functions inside and outside the plant, and articulate viable costing solutions. This is a visible role that requires the ability to communicate well, to demonstrate high flexibility and show empathy to the customer’s expectations.
Prepare Completions Product quotes
Offer substitute products/components where appropriate
Review and interpret engineering drawings and customers specifications/requirements
Collaborate with other departments to gather pertinent data to the quotation process
Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
Maintain and update key Performance Indexes of the department
Implement Customer Service strategies set forth by plant management
Arrange and attend meetings/conference calls as required
Create ISTO’s, Initiate FE and other tasks
Meet deadlines through effective organizational skills and flexibility
Up to 70% of the time could be spent working on preparing and completing quotations
Holds a Bachelor Degree in Engineering/Math or Physical sciences
Excellent verbal & written communication skills
Knowledge of quotation principles and preferably 2+ year experience
Understanding of manufacturing principles, practices and environment
Knowledge and understanding of Customer Care tenets and requirements
Excellent negotiation abilities, interpersonal skills and ability to drive decisions with influence
Demonstrated ability to successfully interface with external and internal parties
Proficient software skills, including EXCEL, and SAP
Ability to speak other languages beside English will be added advantage
Experience working in other countries will be added advantage
DUBAI – UNITED ARAB EMIRATES
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf
Locations: United Arab Emirates; Dubai; DUBAI
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.