IBM Customer Engagement Manager in Dubai, United Arab Emirates

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals.As Managing Consultant - Cloud, your main responsibilities will include:• Maintain account relationships while engaging in a consultative sales process by uncovering and understanding client needs while matching those needs with the appropriate solution to better sell new business to named accounts.• Communicate with customers via telephone, emails and tickets, and live sales chat• Approval of new server orders• Create new customers from inbound sales leads (telephone, chat, and email)• Create new customers from current customer referrals• Outbound opportunity generation• Conduct regular calls and meetings with existing clients.• Prepare sales quotes, negotiate offers and process sales orders.• Increase awareness of current and new products and services and up sell current customer base resulting in monthly revenue.• Communicate regularly with customers to ensure satisfaction and improve communication.• Participate in sales meetings and training sessions.• Participate in the development of new service ideas and sales strategies as needed.• Partner with clients through a strategic and consultative sales approach to better understand their business needs, issues, strategies and priorities in order to deliver a value-added business solution.• Assist sales support with ensuring client product installation success and client usage in order to optimize client satisfaction.


Global Services

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.