Fairmont Cluster Reservations Agent - Arabic Speaker in Dubai, United Arab Emirates

Primary Location

Cluster Reservation AgentAt Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Summary of Responsibilities: Reporting to the Manager, Cluster Reservations, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Build rapport and establish brand loyalty through reservations process
  • Answer telephone and email inquiries in a timely manner
  • Determine Guest’s needs and quote the appropriate room and rate as per requirements
  • Assist Guests regarding hotel facilities in an informative and helpful way
  • Respond to enquiries about hotel products and services over the telephone and email, etc
  • Book reservation with accurate information to ensure we exceed Guest’s expectations
  • Book and enter room reservation requests using the Property Management System
  • Update and check reservations ensuring a flawless check in and checkout process
  • Ensure knowledge of all facilities of different Fairmont properties in UAE, services and hours of operation in order to respond confidently and effectively to inquiries
  • Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests
  • Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory
  • Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
  • Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
  • Promote and practice a Fairmont Hotels and Resorts values of teamwork, mutual respect, integrity and empowerment among all co-workers
  • Drive Rate and RevPar through selling the right room to the right Guest
  • Be able to cross sell different Fairmont properties and increase cross sell conversion
Employee Status


  • Must speak Arabic & English
  • Previous cluster reservations experience required
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Must be able to engage and build rapport with guest
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Proficient in English language (Verbal and written), second language is an asset
  • Command of Arabic will be considered an important asset
  • Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
  • Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided) Computer literacy in Windows, MS Office Suite, PMS systems is an added advantage
  • Must be flexible in terms of working hours (Shift Timing)
  • A Hospitality diploma is an asset

Physical Aspects of Position (include but are not limited to):

  • Frequent sitting throughout shift

  • Occasional kneeling, pushing, pulling, lifting, walking and standing

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United Arab Emirates-Dubai-Fairmont Dubai

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: Ongoing

Req ID: DBI02368