IBM Associate Partner - Account Lead - Telco in Dubai, United Arab Emirates

An Associate Partner Account Lead will sell directly into their accounts and will also engage with both customers and with internal teams (accounting, technical support, networking, and operations) to help solve customer issues as they arise. Responsibilities will include:

  • Maintain account relationships while engaging in a consultative sales process by uncovering and understanding client needs while matching those needs with the appropriate solution to better sell new business to named accounts.

  • Communicate with customers via telephone, emails and tickets, and live sales chat

  • Approval of new server orders

  • Create new customers from inbound sales leads (telephone, chat, and email)

  • Create new customers from current customer referrals

  • Outbound opportunity generation

  • Conduct regular calls and meetings with existing clients.

  • Prepare sales quotes, negotiate offers and process sales orders.

  • Increase awareness of current and new products and services and up sell current customer base resulting in monthly revenue.

  • Communicate regularly with customers to ensure satisfaction and improve communication.

  • Participate in sales meetings and training sessions.

  • Participate in the development of new service ideas and sales strategies as needed.

  • Partner with clients through a strategic and consultative sales approach to better understand their business needs, issues, strategies and priorities in order to deliver a value-added business solution.

  • Assist sales support with ensuring client product installation success and client usage in order to optimize client satisfaction.

Deep Telco Industry Knowledge

Global Services

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