EY Learning Coordinator – Emirati National Only in All, United Arab Emirates
Title: Learning Coordinator – Emirati National Only
Job Number: DUB002XT
As an Account Coordinator (AC) you will support and manage Business Development activity for priority accounts. Account Coordinators work closely with the Global Client Service Partner (GCSP) and Account Leader on priority account(s) to initiate, develop and facilitate relevant activities and create an integrated, client-focused account team by acting as the central point - "hub" of contact and communication. As a role model for Quality & Risk Management, you'll also determine that all client work is delivered to a high standard of quality in accordance with our Q&RM guidelines.
Work with the Global Client Service Partner (GCSP) and Account Leader to ensure that an account-centric account plan is developed, implemented and measured against account performance.
► Maintain account plans and ensure follow-up on action items by tracking progress against deadlines.
► Coordinate and participate in account team meetings.
► Co-manage the pursuit process with the Account Leader.
► Identify, coordinate and participate in client relationship building activities and meetings where appropriate.
► Establish appropriate internal relationships across service lines and countries that will improve and expand service delivery.
► Identify, build and maintain external value-added networks and relationships that will benefit the account team.
► Set up and maintain global account management and reporting tools and processes for the account.
► Work with the GCSP to implement the Assessment of Service
► Quality (ASQ) for the account, meeting the Global ASQ
► Integrity Criteria and be responsible for ensuring ALERTS are resolved and results communicated.
► Apply account management concepts to priority account(s).
► Develop personal profile and awareness of EY offerings in the marketplace
► Build strong and long term relationships with key client sponsors
► Manage delivery on engagements
► Act as an ambassador of EY in the market and with clients
► Track record with a blue chip consulting firm
► Proven experience in business development and account management including experience relationship tools and processes.
► Strong academic record including a degree
► Approximately 2-4 years of relevant experience (administrative and co-ordination role in a sales, marketing and/or project management in business environment.
► Excellent verbal & written communication skills in English and ideally Arabic
► Demonstrated project management experience.
► Strong administration and organisational skills
► Strong influencing skills and well developed people skills
► Ability to self manage
► Proficiency in Arabic language skills are highly desirable
Who we are
At Ernst & Young we support you in achieving your unique potential both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most successful companies. And while we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy the flexibility to devote time to what matters to you, in your business and personal lives. At Ernst & Young you can be who you are and express your point of view, energy and enthusiasm, wherever you are in the world. It's how you make a difference.