IHG Telephone Operator (Arabic Speaking) - Holiday Inn Abu Dhabi in Abu Dhabi, United Arab Emirates
At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.
At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Holiday Inn is the first of its brand in Abu Dhabi featuring 203 modern and stylish rooms, wide variety of food & beverage outlets - Indulge in a variety of International flavors at the Silk Route Café. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline or visit Hubbly Bubbly, our shisha café for a traditional Arabic experience under the stars. For Sushi lovers, SushiSan offers the sushi as it should be. Grab a Starbucks coffee and pastry to go from Stay Fresh Café or enjoy it in our lobby with an outdoor and all in addition to meeting rooms and banqueting facilities.
The hotel is a kilometer away from Abu Dhabi National Exhibition Centre (ADNEC), very close to the diplomatic enclave. The hotel's fitness facilities are located at the top floor, and offer great views of the city. Besides a well equipped fitness room, Holiday Inn Abu Dhabi offers a pool, and three massage rooms.
Join us as a Telephone Operator and support our dynamic Front Office Department at the Holiday Inn Abu Dhabi.
As a Telephone Operator, you will support the Assistant Front Office Manager in the managing the hotel’s daily guest service center activities.
Under the general direction of the Assistant Front Office Manager and within the limits of established by InterContinental Hotels Group and local policies and procedures, you will provide the guests with all aspects of telecommunication services to achieve the highest possible guest satisfaction.
You will be the main communication point of the hotel by providing and coordinating a rapid response to all guest requests, inquiries and needs, as well as assigning work orders to appropriate personnel. In order for you to identify and anticipate guest needs by ensuring complete guest satisfaction - answers all calls within three rings, using the guest surname at least three times throughout conversation.
You are responsible of the inputs of all guest requests promptly and accurately into the QEMS rapid response system and monitoring all calls that are on queue and answers as per brand standards.
It’s required to log all guest complaints into QEMS and guest history for future reference, tracks trends in service deficiencies and reports them to senior management.
You will be completing the beginning and ending shift duties that include turnover shift report, outstanding jobs not completed in QEMS and any other daily, weekly and monthly reports required by senior management.
Ideally, you'll have relevant educational qualifications with minimum one year similar work experience in with excellent communications skills, written & oral proficiency in English.
You need to be people-oriented and highly passionate about your job with a great level of confidence. The right candidate portrays a professional image at all times and posses strong multi tasking and admin skills.
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg at http://www.careers.ihg/ .com
We are an equal opportunity employer.
Location: United Arab Emirates-Abu Dhabi
Requisition ID: ABU004149